Aquí los dejo con el primer conjunto tentativo de libros que representan la bibliografía propuesta para el desarrollo de esta investigación:

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Business Process Management: Practical Guidelines to Successful Implementations.

John Jeston y Johan Nelis.

2008
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SOA: Principles of Service Design

Thomas Erl

2007
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SOA Design Patterns

Thomas Erl

2009
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Service Oriented Architecture: Concepts, Technology, and Design

Thomas Erl

2005
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BPM Basics for Dummies

Karin Garimella

2008
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Building the Agile Enterprise

Cummins Fred

2008
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Business Process Driven SOA using BPMN and BPEL: From Business Process Modeling to Orchestration and Service Oriented Architecture

Kapil Panty Matjaz Juric

2008
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Process mapping process improvement and process management

Dan Madison

2005
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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals

Paul Harmon

2007
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Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy

Jessica Keyes

2005

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Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Driver

Ralph Smith

2007